Frequently Asked Questions

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We accept returns within 60 days of purchase with a valid receipt. Products must be in their original packaging and unused.

Our warehouse processes and ships out all orders Mondays - Fridays (excluding statutory holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after.

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.